RETURNS & EXCHANGES

RETURNS

• Our policy lasts 60 days after delivery. If 60 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange. 
• If the return/exchange does not pass inspection, it will be mailed back to you.
• Please return the item in the condition it was packaged and sent. Please include the packing slip with your order number. If there is excessive wrinkling, the return is subject to denial. 
• If you ordered a hat(s) please send it back in the box it came in to avoid damage.
• All items must be unworn and unwashed.
• Original tags must be attached.
• Item(s) must be returned in original packaging sleeve (clear bag with ziploc)
• Items covered in animal/human hair will NOT be accepted.
• Items that smell like smoke, cologne, or deodorant cannot be accepted.
• It may take up to 7 business days for returns to be processed (even longer after a product launch or sale).
• ALL sock sales are final. There will be no returns/refunds offered on socks. In the case you have a defective piece please email us at support@threenailsclothing.com with your order number.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you. 

LATE OR MISSING REFUNDS
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.

EXCHANGES
If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. All exchange requests are processed as soon as your return package is scanned and in transit to us. Products requested for exchange are not reserved until returned items are in transit to us, so they may become unavailable if sold out. Do NOT put separate exchange orders in one return package, as your exchange request is processed upon the scanning of the provided shipping label. If your item is damaged, please select the corresponding option to upload images and contact our support for assistance if you encounter any issues.

• We do not accept returns for FINAL Sale/Clearance items.
• We do not accept returns on socks.
• We do not cover shipping costs for returns that have not purchased our Returns & Package Protection at this time. However, we cover shipping costs on eligible exchanges.
• If you return an item without purchasing our Returns & Package Protection, shipping cost is NOT refunded.
• We do not accept returns or exchanges after 60 days

 

DEFECTS/DAMAGED OR INCORRECT ITEM RECEIVED

*Upon receiving your order, please inspect your items immediately*

We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 60 days of delivery. Any claims beyond the 60 days will be considered wear and tear, and cannot be replaced. If we made a mistake with your order, or if there is an issue, then please email us at support@threenails.com 

 

Please click HERE to start your return/exchange.