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RETURNS & EXCHANGES


We want you to love your gear—but if something’s not quite right, we’re here to help. Please read the information below before starting your return or exchange.
 When you're ready, click the link at the bottom to begin your return or exchange.

 

 

RETURN POLICY

You have 60 days from the date your order is delivered  to return or exchange an item.

To be eligible for a return or exchange, your item must be:

  • Unworn and unwashed (you may try it on for fit).

  • Free from stains, odors (such as smoke, cologne, or deodorant), and animal or human hair.

  • In its original packaging, including the  clear ziplock bag, with  tags attached.

  • Returned with the original packing slip or order number included.

If you're returning a hat, please ship it back in the original box to prevent damage.

Please note: Excessive wrinkling may result in a denied return. We inspect all returns carefully.

Christmas Orders: We have extended our return period to 75 Days for orders purchased during our Black Friday Sale up until Christmas. 

 

 

NON-RETURNABLE ITEMS

  • Socks (final sale unless defective)

  • Final Sale/Clearance items

  • Any item returned after the 60-day window

 

 

REFUNDS

Once your return is approved and processed (up to 7 business days), we’ll issue a refund to your original payment method. Refunds may take 1–5 business days to appear, depending on your bank.

We are only able to refund to the original payment method used at checkout.

 

 

EXCHANGES

Need a different size or color? We’re happy to help.

  • Follow the return instructions and clearly include your exchange request with the return.

  • We process exchange requests once your return is scanned in transit to us.

  • If the requested item is out of stock, we will issue a store credit  instead.

  • Please avoid combining multiple exchange orders into one return package, as each exchange is processed individually based on the return label scan.

 

 

RETURN SHIPPING & LABELS

  • Please use the return label provided  through our return portal.

  • If you purchase your own label, we cannot track the package or guarantee processing.

  • If you purchased Returns & Package Protection, return shipping is covered.

  • If you did not, the cost of return shipping will be deducted from your refund. Return shipping for exchanges or returns for store credit is covered. 

 

 

DEFECTS OR ORDER ISSUES

If you received a damaged, defective, or incorrect item, please notify us as soon as possible.

  • Contact support@threenails.com within  60 days of delivery.

  • Include photos of the issue and your  order number.

  • We will provide a prepaid return label (for domestic orders) and ensure a replacement is sent, if eligible.

Claims made after 60 days will be considered normal wear and tear and may not be eligible for replacement.

 

 

OUR PROMISE

While we have clear return guidelines in place, our mission is to serve with integrity and grace. If you believe your situation deserves special attention, please reach out. We’re here to help and will always do our best to take care of you.

 

 

PURCHASED FROM A RETAILER?

If you purchased Three Nails products from a third party (such as Scheels or Amazon), please contact the original retailer directly for returns or exchanges.

 

 

Click HERE to start your return or exchange.