Frequently Asked Questions

To process a return or exchange, please visit our returns portal and follow the prompts to generate your prepaid label.

You have 60 days from the date your order is delivered to return or exchange an item.

Key Reminders:

• Items must be unworn, unwashed, and have tags attached.
• Exchanges automatically ship as soon as your return label is scanned in transit.
• Ship returned orders separately; do not combine multiple orders into one package.
• Return labels expire after 28 days.
• Final sale items cannot be returned or exchanged.

Orders can be edited or canceled in your account within 30 minutes of purchase. To make changes, please click the "View My Order" button in your order confirmation email. 

Past this window, changes aren't guaranteed, but please reach out to us below and we'll check if adjustments are still possible.

This program gives customers peace of mind by waiving return or exchange shipping fees and insuring against lost, stolen, or damaged packages. If Return + Package Protection is opted out at checkout, return or exchange shipping costs are the customer's responsibility, and missing package claims are subject to standard carrier claims process.

This protection is optional and can be toggled off at checkout.

Yes, we do! If you need your order by a specific date, please select Priority Shipping at checkout. These orders use a faster shipping method and are prioritized by our fulfillment team to ship out as quickly as possible.

We're so excited to get your order out to you! Orders typically take 1–2 business days to process and ship. During major sales and holiday periods, fulfillment may take 3–5 business days.

Need your order by a specific date? Select Priority Shipping at checkout. These orders use a faster shipping method and are prioritized by our fulfillment team to ship out as quickly as possible.

You’ll receive a shipping confirmation email with tracking details once your order has been packed and shipped. We appreciate your patience and support!

There are some instances where carriers incorrectly mark a package as delivered before it actually is. Typically, packages end up being delivered in the next 24-48 hours. We also suggest looking around your mailroom/porch or checking with neighbors in case it was accidentally delivered to them.

If it's been more than 48 hours and you still haven't received your order, please submit a claim if you added Package Protection at checkout.

If you opted out of Package Protection, our coverage options are limited, and a claim may need to be filed directly with the carrier. Please reach out to us below with your order number so our team can review your options.

We pride ourselves on product quality and sincerely apologize if you received a defective item.

Please visit our warranty portal to file a claim. 

Our team will review your submission and follow up within 1 to 2 business days.

Subscribe to our email list on our site to get a unique code for 15% off your first order, along with product and promotion updates!

Prefer to shop on mobile? Download our app for a one-time 20% off discount on your first app purchase.

Please note: discount codes can't be combined and are paused during our sales events.

Want to know when an item is back in stock? Click on any sold-out product on our site and select "Notify Me When Available" to get an email if it is restocked!

To stay in the loop on general restocks and new launches, follow our Instagram and Facebook. For specific inquiries, please reach out to support@threenails.com.

Please note: restocks are not guaranteed for all items.

We do not have physical Three Nails stores, but Three Nails has landed in all Scheels locations nationwide! Visit your local Scheels store to try on our best-selling gear, experience the quality, and find your perfect fit in person.

Use our Scheels Store Locator to find the location nearest you.